Watercolour painting of Wimbledon Villa and its gardens seen from above

Admission

Our Admission processs

We want the transition into care to feel safe, smooth and respectful for you and your family. Our admission process is designed to make sure we understand your needs, answer your questions and prepare everything so you feel at home from day one.

Enquiry and Assessment

We start with a friendly conversation about your needs, preferences and any concerns you may have. We will arrange a time to meet, either in person, over the phone or at your home, and complete an initial assessment to understand the level of care and support required.

Admission step 1: enquiry and assessment with the Wimbledon Villa team
  • We listen and get to know you.
  • We complete assessments and discuss care options.
  • We answer your questions and provide advice.

Moving In and Admission Agreement

Once you are ready to move in, we will confirm the details, complete all necessary paperwork together and explain your rights and choices. You will be given a copy of everything to keep, including our policies and information about fees and services.

Admission step 2: moving in and the admission agreement
  • We confirm your moving in date.
  • We complete the Admission Agreement.
  • We provide information about our home, your rights and our services.

Clinical Handover and Settling In

We work closely with your current care providers to make sure we have the right information. Our team will support you to settle in, get to know everyone and feel comfortable in your new home. We will check in regularly and adjust support as your needs change.

Admission step 3: clinical handover and settling in at Wimbledon Villa
  • We coordinate with your current care providers.
  • We help you settle in and feel at home.
  • We review and adapt your care as you need.
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